Our chauffeur was a nice lifetime New Yorker (when he heard I was from Virginia, he recounted a tale from decades ago of going into a grocery store in Richmond and only finding a single brand of marinara sauce that was in the “ethnic food” section … whereas in New York of course there’s almost a whole aisle of marinara sauce) and very funny guy. Based on the Flyertalk thread which reports lots of SUVs, I was expecting a Suburban/Escalade, but we were picked up in a late model Cadillac sedan which was just fine.
He dropped us off in front of the terminal, and we made our own way to the single first class check in desk. According to our driver, there was supposed to be “bell staff” to help us with our luggage, but we couldn’t find anyone, and our suitcases had wheels anyway. We checked in, got boarding passes, and were given directions to the lounge located on the second floor above the terminal.